New customer service area for TV 2

To improve TV 2's customer experience, I collaborated with the agency 'Magic People Voodoo People' and TV2's customer service team in Odense to lead the development of a new customer service area in just 14 days. My role included leading workshops with the customer service team, creating navigation and wireframes, and translating those into finished designs for the new customer service area. As a project lead, I ensured the development of an intuitive and efficient customer area that reduced telephone inquiries to TV 2's customer center by 40%. The successful outcome was achieved within a tight deadline, resulting in a more manageable and efficient experience for TV 2's customers.

New customer service area for TV 2

To improve TV 2's customer experience, I collaborated with the agency 'Magic People Voodoo People' and TV2's customer service team in Odense to lead the development of a new customer service area in just 14 days. My role included leading workshops with the customer service team, creating navigation and wireframes, and translating those into finished designs for the new customer service area. As a project lead, I ensured the development of an intuitive and efficient customer area that reduced telephone inquiries to TV 2's customer center by 40%. The successful outcome was achieved within a tight deadline, resulting in a more manageable and efficient experience for TV 2's customers.

TV 2's customer service area before redesign
TV 2's customer service area after redesign
My role was as a facilitator, UX architect and visual consultant:



Navigation
Wireframe examples

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